Shipping and Returns
lead times
- All hardware, handle sets and accessories will be shipped the next business day.
- Slab doors - 10 business days
- pre-hung door - 15 business days
*please note that finished units will add an additional 5 days.
Shipping
All doors are shipped with liftgate charges included.
**Freight delivers curbside.
Fully built doors arrive in large box. Customers are responsible for transporting the door package from delivery truck to location. Please be prepared at the time of delivery.
Hardware orders are shipped via FedEx Ground or other carrier.
Knockety.com only ships within the continental USA and does not ship internationally. Please allow 2-7 business days in transit before receiving your order. To rush your order, please send us an email request via info@Knockety.com.
**Knockety does not pay for expedited shipping charges.
When receiving your order, please check to make sure you have received the correct product. Please do not assemble or install your door or hardware until you have received all correct items from your order.
Return policy
Please notify us within 30 days of receiving your order if you need to return or exchange your order. For all Door and Hardware orders please fill out the contact form and we will send you a Return/Exchange form. Returns must be sent back in original packaging accompanied by your invoice and Return/Exchange form. As the customer you are responsible for the return shipping and handling. Any returns over 30 days, are subject to a 15% restocking fee.
To return any product purchased from Knockety.com, you’ll be required to follow the procedures that apply to your circumstances, outlined below:
Return procedure
-
1Contact Knockety.com to obtain a Return/Exchange Form.
2Print and fill out the Return/Exchange Form
3Ship Package with the Return/Exchange Form and invoice to:
Knockety.com
ATTN: Matthew Schwarz
2002 Brittmoore Rd.
Houston, TX 77043
Damages in shipping and product error:
It is the customers responsibility to inspect the door prior to installation and to notify Knockety.com with any issues within 30 days. If you notice damages or defects to your order once it has been opened and you choose to return the order, you are responsible to re-package the order using the item’s original packaging materials and assure that the product is suitable for shipping. You are required to open and inspect your order and report any damages to Knockety.com within 30 days of receiving your order. When contacting us about a damage claim, please provide images accurately depicting the damages or defects. For qualifying damaged returns, we will arrange the shipping of your damaged merchandise back to Knockety.com and will re-issue a replacement order.
Customer Choice return:
For all returns excluding damages and defects, you must repackage the order using the items’ original packaging materials assuring that the product is suitable for shipping. You are responsible to ship the order back to Knockety.com. You may use the shipping carrier that is most convenient for you. You are required to contact Knockety.com about the return within 30 days of receiving your order. If it is a customer choice return and it has been over 30 days, you may still return the product if it's in the original packaging, but there will be a 15% restocking fee. Please see return procedure above.
Customer Care & Service:
Our customer service representatives are available to talk live with you Monday through Friday 9am-5pm Central Time. You may contact us anytime by email at info@knockety.com. You may also place an order at any time 24 hours a day 7 days a week using our secure online ordering process.
