We get asked a lot of questions about our sliding barn doors. Here are some of our frequently asked questions. If you have any other questions or need any help with our barn doors, please don’t hesitate to contact us.

Company Questions

  • What is Knockety?

    Located in Houston, Texas, is the premiere online store offering premium front doors and hardware at great prices. You can expect a premium level of product excellence for the front doors we offer.

  • When were you founded?

    Knockety was founded in 2019.

  • What freight carrier does Knockety use?

    Knockety uses FedEx Freight for our products.

Order Questions

  • How do I place an order?

    Customers can order products online, over the phone, or over email.

  • Does Knockety offer free returns?

    We do not offer free returns at Knockety.

  • What do I do if my order was messed up?

    If something went wrong with your order delivery, please call Knockety at 713-400-6616 or email and include your order number. Check out our Return Policy under the Resources tab for more.

  • What payment options does Knockety accept?

    We accept all major credit cards: Visa, AmEx, Mastercard, and Discover. As well as Apple Pay and PayPal for installment payment

  • Can I track my order?

    When customers make an account and complete a purchase, they will receive an order confirmation email that also contains a tracking link. For specific status updates please email

  • Does Knockety take custom orders?

    Yes, Knockety does custom orders. Simply contact us at 713-400-6616 or to place the order with our team.

Door Questions

  • Are all Knockety doors exterior doors?

    Knockety doors are sold as exterior residential doors, but customers may use them for their interiors if they wish.

  • What is the lead time for samples and hardware?

    Lead time for our ready-made products, including samples and hardware, is next day.

  • What is Knockety’s lead time for doors?

    Our wood doors currently have a lead time of 4 weeks, and our fiberglass doors are 5 weeks. Feel free to contact us for updates on our lead time.

  • What is the difference between Knockety’s Quick Ship doors and regular doors?

    Our standard doors are made-to-order and therefore come in many designs and styles, as well as ship according to our lead times. We offer the Quick Ship in one of our more popular doors but with fixed options, allowing for quick purchase and next day shipping.

  • How do I install my Knockety door?

    Be sure to first take all necessary measurements. Then once you have removed your old slab door or pre-hung unit, prep the doorway, and install your new Knockety door. Knockety recommends getting a professional installer for the less-experienced handyperson. To learn more, visit our How To Videos page under the Resources tab.

  • What is a door jamb?

    A door jamb is the top and 2 side posts of a doorway. For more terminology, please visit the Door Terminology page under the Resources tab.

  • Do I need a slab or a pre-hung door unit?

    If a customer wants a new jamb, threshold, etc. in addition to a new door, we recommend they purchase a pre-hung door. If a customer only needs the door itself, then Knockety recommends a slab door.

  • Does Knockety sell double doors?

    Yes, we do offer double doors. Simply email with the door you are interested in.

  • What are the pros and cons of wood and fiberglass doors?

    There are many advantages to both wood and fiberglass doors, depending on your needs, the climate, etc. Visit Knockety’s Blog Page under the Resources tab and click the title of the March 8th, 2022 post to learn about the pros and cons of each, as well the Fiberglass Doors and Wood Doors pages.

  • Should I get a wood or fiberglass door?

    It is entirely up to the customer, however, some of our doors are available both in wood and fiberglass, though with the respective material’s finish options. It also depends on the type of climate in which you live, among other factors, but with Knockety’s Compare Products feature, you can do a side-by-side comparison of the doors you are considering.

  • How much do Knockety’s doors weigh?

    Weight varies depending on slab vs. pre-hung unit orders, however, typically weighs between 100-150 pounds for a single door.

  • How should I measure to know what size door I need?

    Grab a tape measure and measure the bottom and top, and sides of your door. Then measure the thickness of the door, as well as the bore hole backset and thickness of the jamb if you’re getting a pre-hung unit.

  • What is the glass texture that provides the most privacy?

    Knockety’s highest privacy-rated glass are our Cloud frosted glass and Rain textured glass options, both rated at 9.

  • What is brickmould?

    Brickmould is a decorative moulding used to trim the inside edge of a door frame to conceal the seam between the door frame and the wall edges. For more terminology, please visit the Door Terminology page under the Resources tab.

  • How does Knockety finish the doors?

    Knockety does a 3-coat system when we finish our doors. First, we prime and stain it, then we go in with topcoat that provides UV protection.

  • What is a backset?

    The distance between the holes drilled for hardware and the edge of the door. The standard for residential doors is 2-3/8 inches. For more terminology information, please visit the Door Terminology page under the Resources tab.

  • What is Knockety’s warranty for fiberglass doors?

    Finished Fiberglass Doors have a Limited Warranty of 5 years, Unfinished Fiberglass Premium Doors have a Limited Warranty of 5 years, and Unfinished Fiberglass PRO Doors have a Limited Warranty of 5 years. To learn more, visit the Knockety Warranty page under the Resources tab.

  • Can I have a storm door with my Knockety door?

    We do not recommend that customers add a storm door to our Knockety doors because they can damage and/or ruin the door. It also voids our warranty.

  • Do you only offer standard size doors?

    Knockety offers standard 6-8 doors, as well as 8-foot-tall doors.

Please contact us if you have any other questions about our doors.